Customer Success Specialist (South Africa)
1840 & COMPANY will provide and manage a sufficient number of suitably qualified contact center agents around the Globe from a Work from Home Model to Support CLIENT's diverse needs. 1840 & COMPANY will ensure each is properly trained on all CLIENT-required scripting, processes, and tools to effectively interact with CLIENT customers.
Salary will be - 20,000 Rand / Month
General hiring requirements will include:
- The ability to successfully understand and respond, verbally and in writing to CLIENT's customers
- Appropriate oral and written language, grammar and communication skills
- Demonstrate the ability to accurately capture and systemically input customer information into required CLIENT systems.
- Maintains a positive and professional demeanor at all times.
- Demonstrate the ability to effectively interact with a diverse group of people
- Previous service experience required.
- Core i5 or higher
- RAM - 8GB or higher
- Bandwidth Requirements Minimum:
- Download Speed: at least 6 Mbps
- Upload Speed: at least 6 Mbps
- A quiet, private place in your home where you can work without background
New hire training will be conducted in a professional manner designed to ensure all phone, email and chat requirements can be carried out effectively to meet your specifications. Agents will exit training with:
Appropriate skills, confidence and ability to perform basic job requirements in the most rapid pace to competency possible.
- The ability to create an acceptable customer experience at all times
- A thorough understanding of the CLIENT's product or services being offered.
- A thorough understanding of the tools required to be successful
We would anticipate beginning the initiative with the following indicative targets:
• To be determined.
• Addition performance targets will be mutually agreed upon as performance data becomes available.
- Must have a laptop/desktop which meets the minimum qualifications:
- Work from home
- Access to diverse projects
- Opportunities for professional growth
- Collaboration with diverse teams
- No commute time
- No dress code (unless there’s a meeting!)
- Eco-friendly work lifestyle
- Exposure to a multicultural team
- Potential for long-term engagement
- Improved work-life balance
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com